Why Automate Payment Reminders?
Late payments are one of the biggest time-wasters for personal trainers. By automating reminders, you reduce awkward follow-ups, get paid faster, and improve your professional image.
How to Set Up Payment Reminder Workflows
You can automate payment reminders using Nexus Workflows in just a few steps. Here’s how:
Step-by-Step: Create a Payment Reminder Flow
- Go to your Workflows tab in the NexusGyms dashboard.
- Click “New Workflow” → choose Trigger: "Payment not received".
- Set the delay: e.g. "24 hours after invoice issued".
- Choose the action: Send message → Select your saved template or write a new one.
- (Optional) Add a second step: another reminder after 48h.
- Click Activate Workflow.
Recommended Message Template
Here’s a payment reminder message you can use:
"Hi {{ client_name }}, just a heads up — your payment for our last session hasn’t come through yet. If you’ve already sent it, feel free to ignore this! Otherwise, here’s the link: {{ payment_link }}."
What Happens After a Reminder?
If the client still hasn’t paid after your initial reminder, you can set a second reminder or flag the workflow to notify you. NexusGyms helps you stay on top of billing without lifting a finger.
Need Help?
If you're unsure about how to trigger events or want help customizing your payment flows, contact support or visit our onboarding guide.